Refund policy

Here’s a clear, trust-building Return & Refund Policy you can copy and paste:

Return & Refund Policy

At EazKart , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in original condition

  • Be returned with original packaging and all accessories

  • Not be damaged due to misuse or improper handling

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You can request a return within 7 day of receiving your order.

  • Return requests made after this period may not be accepted

  • We recommend checking your order immediately upon delivery

3. Refund Process

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, your refund will be processed within 5-7days

Refunds will be issued via:

  • Original payment method (for prepaid orders)

  • Bank transfer or store credit (for COD orders, if applicable)

4. Exchanges

We offer exchanges for:

  • Damaged or defective items

  • Incorrect products received

If you need an exchange, please contact us with proof (photos/video) of the issue.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 7day of delivery

  • Share clear photos or videos as proof

We will arrange:

  • Replacement (if available), OR

  • Full refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Personal care or hygiene products

  • Items marked as “Non-returnable” or “Final Sale”

  • Used or damaged products (not due to our fault)

7. Return Shipping Costs

  • If the return is due to our error (damaged/incorrect product):
    → We will cover the return shipping cost

  • If the return is due to customer preference (change of mind):
    → Return shipping charges may apply

8. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation may not be possible

9. Contact Us

To initiate a return or for any questions, contact us:

  • Email: supporteazkart@gmail.com